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14 June 2016

Smartwatches: Basis Halts Peak Sales Due to Overheating and Burns Issues


Basis halts Peak sales due to overheating and burns issues
by Sophie Charara @sophiecharara, wearable.com, 14 June 2016

Wearing a Basis watch? The advice is - take it off, for now

Basis Peak sales have been halted after a small number, 0.2 per cent of total smartwatches sold, are overheating, causing burns, blisters and discomfort.

Basis sent details of the problems to its 'community members'. To fix it, it's already working on a software update, which means the Peak will power the watch down if it overheats.

Read this: Need to know - Apple Watch skin irritation complaints

Meanwhile, Basis is advising users not to wear their Peak until this update is ready and it is stopping sales worldwide. Basis also pointed out that unhappy Peak users can get a full refund via its support website. Basis B1s aren't affected.

As recently as April, the Intel-owned company was releasing software updates for features like controlling music and adding more workouts to make sure that Peak owners continue to use their smartwatch. It's good to see Basis acknowledge the problem and work to fix it - we don't know how many devices it has sold so far, so it's hard to tell how many people are affected in that 0.2%.

Unfortunately for Basis though, that's not the end of it. It's also reporting that some customers' charging cables are overheating and melting as well. There's some advice on the site if you're having these problems.

We'll keep you updated with any further information from Basis on this issue.

Source: Engadget and Ray Maker

Have you experienced any problems with the Basis Peak overheating or burning your wrist? Let us know below in the comments.

https://www.wareable.com/smartwatches/basis-halts-peak-sales-due-to-overheating-issues-2841

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