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16 November 2016

iPhone 7 Burns Pregnant Aussie

(Photo from Tech Times)
"It is not smart to fall asleep on a phone – any phone – especially while it is charging. All phones employ passive heatsink technology, and the body of the phone is a big part of that. The faster the processor, the more apps running, the faster the charge rate, etc., all add to the more heat it will generate. In this case, the phone was completely covered by an arm – no circulation.  But other iPhones have caught fire when not charging – just in pants pockets, when dropped, or on desks. Apple has issued a warning that says, “There could be a good chance that a third-party application is the cause of the overheating Apple iPhone 7 and iPhone 7 Plus”."

A different slant on this story:

iPhone 7 burns pregnant Aussie

by Ray Shaw, itwire.com, 16 November 2016

There have been multiple, verified cases of Apple’s new iPhone 7 and Plus overheating, causing burns, and catching fire.

The latest report from News.com.au is in Australia. Ms. Melanie Tan Pelaez fell asleep with her arm resting on the iPhone 7 (pictured) and later verified by a Sydney hospital as the cause.

Frankly the “pregnant” headline used by News.com.au is just “click-bait” and should have been, but was not, ignored by most other publications. iTWire apologies for reproducing it and does not support ageist, sexist, racist, or other forms of discrimination. As far as responsible reporting of news goes we simply should have said, "Apple iPhone 7 user receives second degree burns by sleeping on it."

Ms. Tan Pelaez said she had been offered a new iPhone 7 from Apple but delays in getting a response led to her going public. “I declined the offer for a replacement phone because I don’t trust the device anymore. I just want to raise awareness, so people don’t have to suffer the same injury as I did.”

Before Apple aficionados start pillorying any reports, or journalists, for reporting the facts and pointing out that Samsung’s Note 7 had similar issues let me say that both Apple and Samsung take any reports of failure extremely seriously– especially extreme ones like this.

The phone is back with Apple and investigations are underway – as is the correct course of action – and we will hear in due course.

It is not smart to fall asleep on a phone – any phone – especially while it is charging. All phones employ passive heatsink technology, and the body of the phone is a big part of that. The faster the processor, the more apps running, the faster the charge rate, etc., all add to the more heat it will generate. In this case, the phone was completely covered by an arm – no circulation.

But other iPhones have caught fire when not charging – just in pants pockets, when dropped, or on desks. Apple has issued a warning that says, “There could be a good chance that a third-party application is the cause of the overheating Apple iPhone 7 and iPhone 7 Plus.”

The test is to boot into safe mode (no third-party apps) and test the phone under similar circumstances. If it does not overheat then suspect third party apps should be removed and perhaps perform a full factory reset and start over. Good advice.

We are still waiting for Samsung to identify the cause of the 100 or so (out of more than 3 million) Note 7 fires. I have it on good authority that the cause has not been identified in any scientifically replicable manner – e.g. it is not an inherent design fault, battery, charging, a single component, assembly, etc.

Like Apple’s warning, it is now going down the path of looking at a perfect storm of issues including third party apps causing the processor to max out and that leading to potential issues.

Samsung assures this journalist that all will be totally transparent when the global authorities are satisfied that the cause has been definitively identified.

I am sure Apple is anxiously waiting on that advice too – Legend has it that about half of its iPhone’s components come from Samsung.

Ray Shaw

Ray Shaw ray@im.com.au has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

http://www.itwire.com/mobility/75757-iphone-7-burns-pregnant-aussie.html

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